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Privacy Policy

Privacy Notice

In compliance with the provisions of the Federal Law on the Protection of Personal Data Held by Private Parties, Distribuidora Kistinid, SA de CV, hereinafter referred to as "Marie d’Argan," located at Montecito 38, floor 28, office 12, Colonia Nápoles, Mexico City, as the Party Responsible for your Personal Data, hereby informs you of its privacy policy and personal data management, through which it will at all times ensure that the processing of such data is legitimate, controlled, and informed, in order to guarantee the privacy, confidentiality, integrity, and the right to informational self-determination of your data.

This Privacy Notice observes at all times the principles of lawfulness, consent, information, quality, purpose, loyalty, proportionality, and responsibility in the processing of personal data.

Your data will be processed by the Information Technology Department of Marie d’Argan, which you may contact by phone at (55) 3300 5300 ext. 6568 or via email at ventas@mariedargan.com.

Information we collect and its use

The user's personal data is requested for the purpose of providing sales and home delivery services for products purchased by the user through our website. Marie d’Argan does not request or collect sensitive user data.

Likewise, Marie d’Argan uses the obtained data for the following:

  • To inform users about changes and/or promotions related to quotes and orders placed by them on our website.
  • To create a profile with a username and password so that they can place and track their orders.
  • To comply with legal obligations arising from purchase/sale activities between Marie d’Argan and users.
  • To send promotional newsletters via email to users who have requested them, which may be canceled at any time.
  • To inform about changes to our products and services.
  • To provide personalized and high-quality attention to users.

When sending content from our site to the user, prior acceptance and consent are requested to collect their personal data, which are: Name; Company Name (Razón Social); Tax ID (RFC); Address; Phone Number; Email Address; and Shipping Address. We do collect non-personal information, such as the server on which your computer is registered or the type of browser (e.g., Netscape, Internet Explorer).

Additionally, Marie d’Argan uses cookies to improve your web experience. The cookies we use cannot be used to determine personally identifiable information about you and cannot damage your system or files in any way. This information collected from each user's visits is used for marketing purposes and to measure the effectiveness of our promotions and the website in general.

In the case of the use of cookies, the "help" button found on the toolbar of most browsers will tell you how to prevent accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable all cookies.

Limitation of use and disclosure of information

Marie d’Argan carries out email advertising campaigns which are sent only to users who have requested them. Users may opt out of receiving these notices at any time by accessing their account and removing the respective option. Only Marie d’Argan has access to the information collected by this means. Messages sent may contain promotions from third parties with whom Marie d’Argan has some type of commercial relationship.

Users may opt out of receiving these notices at any time by accessing their account and removing the respective option. If you do not wish for your personal data to be processed, you may notify us by calling 01 662 2107001 or by emailing ventas@mariedargan.com.

Confidentiality of User Information

Marie d’Argan only provides user information to companies involved in the logistics process of purchasing and shipping what the customer requests through our site at the time of registration or when performing a transaction with our servers. In other words, Marie d’Argan does not share personal user information with individuals or companies outside the operation and transaction of the purchase.

For credit or debit card payments, Marie d’Argan uses the services of PayPal for the collection and validation of customer information. Marie d’Argan only forwards customer information to the third party (in this case, PayPal and its affiliates) so that they may process the payment made and, if applicable, notify Marie d’Argan of the transaction authorization. Marie d’Argan stipulates in its Terms and Conditions that the customer accepts that the information will be sent to a third party for its validation and authorization.

Marie d’Argan reserves the right to use or disclose any personal information to comply with any legal, regulatory, governmental, or judicial provision, to protect the integrity of the site, to fulfill a request made by you, or to cooperate in any legal investigation or matter related to public safety.

Security of user information

The information provided by the user when registering on our site is kept secure on our servers. The data capture forms are hosted on secure sites with SSL certificates, which ensures that the information sent to us by users is shared only between their computer and our server.

When contracting a service or purchasing a product online, banking information will be requested, for which you will be directed to a website (PayPal) that offers security and confidentiality for the data provided. For this, they have a secure server under the SSL (Secure Socket Layer) protocol, so that the information sent is transmitted encrypted to ensure its protection.

To verify that you are in a protected environment, ensure that an "S" appears in the navigation bar: "httpS://".

It must be clarified that no transmission over the Internet can guarantee 100% security; therefore, although we strive to protect your personal information, the security of the transmission of any information cannot be ensured or guaranteed. Once the data is received, we will do our best to safeguard the information on our server.

Rights of access, rectification, cancellation, and opposition of data

In adherence to the Federal Law on the Protection of Personal Data Held by Private Parties, the user has the right to access, rectify, and cancel their personal data, as well as to oppose and revoke consent to the processing of their data, through the procedures we have implemented. To learn about these procedures, requirements, and deadlines, you must submit a written request duly signed by the owner of the data to the Privacy Department of Marie d’Argan, located at Montecito 38, floor 28, office 12, Colonia Nápoles, Mexico City, or via email to the following address: ventas@mariedargan.com, in order to initiate the respective procedure; your request will be addressed within a period not exceeding 20 business days. For greater security and reliability, the head of the Privacy Department will first verify the identity of the requester to whom the information we have stored will be sent if it cannot be accessed through our portal, and it will be deleted/modified when the user requires it. Such information will be delivered within 30 days of your written request. Alternatively, if assistance or advice regarding personal data is required, the user may call (55) 3300 5300 ext. 6568 during central time hours from 10:00 a.m. to 7:00 p.m.

Changes and modifications to site policies

Marie d’Argan reserves the right to make modifications or updates to this privacy notice at any time to address legislative or jurisprudential developments, internal policies, or new requirements for the provision or offering of our products. These modifications will always be available for consultation by the customer and the general public through our website https://www.mariedargan.com/pages/politica-de-privacidad

Acceptance of terms

This Confidentiality / Privacy statement is subject to the terms and conditions of all Marie d’Argan websites, which constitutes a legal agreement between the user and Marie d’Argan.

If the user uses the services on any of the Marie d’Argan sites, it means that they have read, understood, and agreed to the terms stated above.

If the user believes their rights regarding the protection of personal data have been violated, they have the right to appeal to the corresponding authority to defend their exercise. The authority is the National Institute for Transparency, Access to Information and Personal Data Protection (INAI).