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Customer service FAQ
In the upper right part of the page, when you click on “My Account” a window will appear on the left side, it shows the options to log in that can be any of the following: via email or via Facebook. If you do not have a registered account, the user can click on the link “CREATE AN ACCOUNT” and fill in the requested fields.
Once registered, you will have unlimited access to exclusive promotions and product launches.
In the upper right part of the page, when you click on the “My Account” button, a window to access the registered account will be displayed. Below the “Password” box, the link to reset the password titled “Lost your password?” Appears.
When you click on this link, you will be asked to enter the registered email address to send the password modification by this means, following the steps indicated in the email.
By being registered on our website www.mariedargan.com and / or Newsletters, you will be notified of the latest promotions before anyone else. If you have any doubt with a specific promotion, write us by email to the address email@example.com
Once you have found the product of your interest, choose the presentation and quantity of items you wish to purchase. Click on “Add to cart”
We will ensure that the products shown on the Site are available. However, it may happen that, exceptionally, a product is not available. In this case, when clicking on “ADD TO CART”, a window appears informing that the desired product is not available at that moment or the “ADD TO CART” option will be unavailable.
Once the order is confirmed, you will be asked for payment.
The payments made in Marie d’Argan are transmitted with a secure method to Paypal.
We offer you secure payment method:
-Pay online with credit and debit cards: Visa, MasterCard, American Express.
-Other online payments: Deposits or transfers.
The data on your card is encrypted using the SSL method, and will not be known or stored by Marie d’Argan. The payments made on the site mariedargan.com are transmitted through a secure payment method to the bank designated for this purpose via Paypal.
For any information about the payment, contact the customer service firstname.lastname@example.org
Once your order and your payment have been validated
Marie d’Argan will send you a first order confirmation email.
Once your order is ready and dispatched
You will receive an email confirmation of the shipment. This second email will contain an order number. You can access the tracking of your order, by clicking on the order tracking link included in this email, and entering the order number in the place provided for it on the site. In case of problem, contact by email with Marie d’Argan’s customer service at email@example.com.
Track order in your personal space
You can track your order online in the “Order” section reserved for registered members.
Your order is
Registered: you are informed by email
In preparation: orders are prepared on the day (working days) or on the next business day
Dispatched: you are informed by email when the order is delivered to the AM / PM parcel service
Delivered: the order has been delivered; The receipt is sent inside the package.
* In case of not receiving the package, you will be notified via email and / or call to offer a new delivery attempt / Order Reception
Once the order is delivered. You must verify and sign that you agree with the content and reception of it.
Product delivery is not allowed in addresses that do not correspond to private homes or offices.
Our standard service has a cost of $ 12.00 USD by Fedex
For orders over $ 100.00 there will be no charge for shipping.
For more details, please see our Terms and Conditions
Cancel an order after validation of the payment
It is not possible to cancel the totality or partiality of the order if Marie d’Argan’s customer service informs you that it has already been prepared.
Before validating the payment, you can modify or cancel the order on the “My Cart” page during the validation stage of the order.
Marie d’Argan will exclusively ship within the US. We do not have international shipping service.
Marie d’Argan will make the reimbursements according to the payment method you used. Once the cancellation of your order has been processed, or when the return of your product approves the quality control, we will proceed to make the refund, remember that the times will vary depending on the payment method used.
The refund will be made directly to your PayPal account. Subsequently, they will be responsible for refunding the amount to the card with which you made the purchase. Marie d’Argan will take from 1 to 10 days to process it, from that moment, the time it takes to be reflected in your account depends completely on PayPal, and we can not speed it up.